About Us
I have been selling on Ebay since 2004..I created this website to give my customers a Great selection at Great Prices!
My dedication to Customer Service, Quality Products, Prompt Shipping and Low Pricing is unsurpassed in the Online Shopping industry. Our goal is to make our customers shopping experience with us a positive one. Whether you are a first time shopper, or a regular customer of Matt's Gift Shop, buying for resale, or your own personal use, your business is always appreciated.
If you have any questions about my Products,Dropshipping,Return Policy Etc...
Feel free to use the Contact Us link
Matt's Gift Shop
Yukon,Oklahoma 73099
Product Return Information:
Please note:
If you wish to return an item, you must request a Return Authorization Number (RMA)
Shortages:
All orders are double verified to ensure they are complete before being shipped. If your package appears to have been tampered with or opened in transit, please note this with the shipping carrier at time of delivery. If you believe your order has a shortage, please contact us within immediately. We will repack the order and compare the repacked weight with the original shipped package. If the weight is the same, we will contact UPS and file a claim for shortage.
Lost or Damaged Shipments:
Once an order has left our warehouse, the shipping carrier assumes responsibility of the package(s). If you receive a package with apparent damage, you must note this with shipping carrier at time of delivery. We are not responsible for any packages lost, late or damaged during transit to it's delivery destination. All orders shipping through UPS are automatically insured up to $100.00 value. We will file insurance claim on your behalf upon notice from you of a lost or damaged shipment.
Defective Merchandise:
All items purchased from us are warranted against manufacturer defects for 7 days. This excludes dead batteries received in an item. If you receive an item with a manufacturer defect, you must contact us within 7 days. The item will be replaced or refunded upon return of the original item. Buyer is responsible for all return shipping costs. Items that are damage due to customer mis-use, not understanding how to properly work the item, buyers remorse, or your inability to resell the item are not considered "manufacturer defect" and are not eligible for return. Batteries that come with an item are not covered against defects.
Non Defective Merchandise:
Non defective items can be returned provided you contact us within 5 days of receiving the item(s) and:
- Customer pays shipping costs on the returned item
- Item is in original condition with all original packaging intact
- Item is in resellable condition with all original pieces/parts intact
There is a 20% restock fee on non defective returned to us. Original shipping charges are not refundable.
Returned items that do not meet the above criteria will be refused and returned to the customer postage due.
Refused/Misdirected/Unclaimed Packages:
Packages that are refused by the customer and returned to us will incur a 20% restock fee.
Packages that are returned due to incorrect address given to us by the customer will incur a 20% restock fee
Requesting an RMA:
If you need to return an item, you will need to request an RMA Number. You can do this by clicking the Contact Us link in the navigation menu.Packages received without an RMA will be refused.
